Symbiotic | Premium Rate Services: Short codes, USSD, Voice, Bulk SMS

Premium Rate Services allow businesses , individuals and organizations to use telecom channels of SMS via shortcodes, Bulk sms and USSD to create compelling consumer propositions. We are licensed by the Communication Authority of Kenya and connected to all major mobile network operators in Kenya and expanding to Uganda, Tanzania ,Rwanda, Burundi, Nigeria and Ethiopia.

At Symbiotic, we  help organizations implement wireless services aimed at maximizing revenues, improving brand awareness, optimizing business efficiency and increasing competitive advantage.

We provide direct network connectivity for promotion, distribution and billing of mobile content and services over a range of channels including SMS,  USSD, Mobile Applications (Android) and Mobile web. We provide solutions for all industry sectors – entertainment, fast moving consumer goods, finance, manufacturing, transport, agriculture, education and government. Our customers benefit from superb infrastructure, billing support and local presence helping us deliver global mobile content, applications and services quickly and efficiently.

SMS Short codes

SMS Short codes are special telephone numbers, significantly shorter and more memorable than full telephone numbers eg. 36824 or 411  that are used to facilitated communication on mobile phones. Short codes can be configured in a number of ways depending on your desired interaction.

  • Zero rate: your consumer  / client is not billed for any interactions over the shortcode and you meet the cost of the messaging
  • Normal rate: your consumer is charged at the rate of their subscribed tariff, with no additional cost to you
  • Premium rate: your consumer is billed at an agreed and set rate higher than their normal tariff
Billing can be done on MO – Mobile origination, where if your consumer does not have the required airtime balance they will not access the service ( excellent for upfront content purchases, opinion polls and lotteries ) or MT – Mobile Termination, where consumers can access the service with fulfilment and billing happening as the content or response is delivered ( excellent for subscription based services ).


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