Companies around the world are looking for online and mobile platforms to increase sales, reduce costs, streamline communications and create competitive advantage. With the relentless advancement of web and mobile technology the market is poised for growth as never before.
Nonetheless, there remains a lack of expertise in what works, what doesn’t and how to apply these advances to achieve business value. We fill in this void by sharing knowledge and providing relevant platforms for engagement to companies, governments, non-governmental organizations, SME’s and individuals looking to realize the full benefit of mobile and web technology.
Blackbox: Enterprise VAS SaaS
Blackbox is turnkey enterprise value added service platform that can be deployed by content service providers or scaled for mobile network operators to act as a service delivery platform. With end points for SMS, USSD and Voice, it allows for the promotion, distribution and billing of mobile content and services with well thought out API’s modeled on the GSMA One API.
Premium Rate Services allow businesses , individuals and organizations to use telecom channels of SMS via shortcodes and bulk sms, USSD and voice (IVR | Interactive Voice Response ) to create compelling consumer propositions. We are licensed by the Communication Commission of Kenya and connected to all major mobile network operators in Kenya and expanding to Uganda, Tanzania ,Rwanda, Burundi and Zimbabwe.
we help organizations implement wireless services aimed at maximizing revenues, improving brand awareness, optimizing business efficiency and developing public services.
Our services include mobile billing, messaging platforms, mobile marketing, content management, mobile portal design, hosted services – SAAS, service management and technical consulting.
TumaSMS | enterprise messaging on sms
SMS remains the world’s most used form of communication, and no matter the size of your business or need, we make available to you, a robust, scalable and reliable sms messaging platform. Licensed by the Communications Commission of Kenya (CCK) as a Value Added Service provider {VAS, WASP, PRSP} , as members of the Mobile Marketing Association (MMA)and with direct connectivity to the infrastructure of all key mobile operators in East Africa, we can guarantee delivery and receipt of your “business critical” messages in real-time, to and from any application on any platform. From individual and SME needs to large scale enterprise deployments and integration, we are your answer to compliant, reliable messaging via sms in East Africa.
TumaSMS is:
- Proven: Powers some of East Africa’s biggest brands and services
- Scalable: Handles millions of messages every month, and rapidly growing
- Reliable: Enterprise-class up time backed by enterprise-class support
- Secure: Stringent data security
- Flexible: Varied API sets to keep your IT teams focused on your core business
Engage | enterprise email transaction and marketing platform
On average 20% of legitimate emails never reach the inbox. For your business, that means lower customer satisfaction, lost customers and less revenue. Engage is our enterprise email platform that enables businesses and organization to fully realize the benefits of transactional email. In a marketplace that has gone digital, email has moved beyond its “marketing communication” role that was characterized by promotional newsletters and offers.
Email has gone “transactional” meaning it’s the driver by which numerous businesses, brands and organizations interact with their consumers, grow their consumer base, and drive revenue.
With transactional email being such a valuable commodity in the inbox, it’s imperative for marketers to not only ensure these emails reach their consumers, but also to maximize the opportunity to increase overall engagement.
The possibilities are immense if your email strategy is tweaked right. Allow Symbiotic to walk with you as unlock the value in email. We provide reliable delivery, scalability and analytics along with flexible API’s that make custom integration a seamless and uncomplicated process.
Fluid | enterprise messaging on push notifications
Push is a permission based channel for brands to directly connect with their customers anytime, anywhere on mobile apps. Life is mobile, and with the need to filter value adding content from the noise, push messaging is a game-changing departure from the traditional models of content consumption and engagement.
As the planet plugs into mobile, a new generation of apps is changing how we consume media, how we shop, how we spend our free time, and how we communicate with ourselves and others.We are entering the age of hyper-personalized media, where consumers design the communications environment in which we exist. Traditional mass media is evaporating against the rise of personal niche.
The growth of the connected mobile device in Africa is incredible and any consumer facing organization must pay attention to and seek out new ways of focused and targeted interactions with their consumer base.
Kelele | content aggregation, distribution and monetization
Discoverability, Distribution and Monetization are the challenges that stand in the way of full realization of the multi-million dollar mobile content opportunity in Africa. With the growth of mobile data and adoption of “smart enough phones”, the mobile content market offers rich pickings for content producers, mobile network operators, aggregators and brands.Kelelemobile addresses issues pertinent to all the players in the ecosystem.
Consumers
Kelelemobile provides a device-resident client {mobile web, mobile app } and supporting components that improve a your experience in the discovery, download, and purchase of high quality mobile content.
Content Creators ad owners
Self service content management platform with comprehensive reporting tools and revenue payout channels, offering a single window sales channel to multiple distribution channels via web, mobile web and mobile applications.
Mobile Network Operators
Kelelemobile lets operators sell rich content faster. The Kelelemobile master catalog leads content managers through the simple steps for finding the right content for their market, and it provides tools for automating the process and keeping the revenue flowing.
Mobile application development | STK, Java, Symbian, Android and Blackberry
As market demand surges for mobile apps to run on STK (SIM Tool Kit), Java, Symbian, Android, iOS, Blackberry and whatever operating system will power the next wave of smart devices, companies are having a difficult time identifying development partners with the requisite skill to both consult and built out these applications on time and on budget.
Sim Tool Kit (STK) development is an interesting area with huge potential, especially at a time when many African governments are looking at taking services mobile.
At Symbiotic we have core competencies in developing for the these platforms with custom deployments within major mobile network operators in the region and commissioned work done for Nokia and Samsung targeting both local and international markets.
New developments such as in-app billing and operator billing support for various regions offers monetization opportunities for mobile applications that while built in Africa, generate revenue the world over.
Platform choice, ease of development, and global opportunity are just some of the reasons to have us lead your next mobile application development project.
Moca | liberating transactions
Moca is a robust turnkey mobile money platform that works across all major mobile channels and can be deployed on the SIM card via STK, USSD, SMS, Web and Mobile Applications. With comprehensive and well thought out use cases developed based on consultations from a wide array of ecosystem partners, we offer ATM and Banking back-end connectors and a slew of API’s (application programing interfaces ) that allow any mobile network operator to extend their ecosystem and derive more value.
Featured Value Set
- Bank-level 128-bit AES Encryption
- Infinitely scalable backend
- Multi channel user experience support
- Core Banking back-end connectors
- Built in Business to Consumer model
- Built in Business to Business model
- Built in Consumer to Consumer model
- Robust API’s
- Full transaction reports and alerts via email, sms and push
- Micro-billing via short-code or direct airtime debit
Distilling solutions, extending mindshare, creating demand
Technology is best effective when invisible, when it interacts seamlessly with the users to the point of being synonymous with life. Our technology consulting and knowledge transfer product, offers C-level executives, masterclass trainings on the nuances of technology and its impact along their vertical of operation.
This type of education takes the form of a short sharp shock due to the busy nature of many of these key people. Done over a number of days or staccato-ed over a longer period, a custom technology primer is delivered with resources to support continued, paced learning and information digest. There is often times an immediate improvement in the innovation outlook of those who go through such knowledge transfer sessions, as they now get it and are not lost in conversation with their agency or other tech inclined solution provider.
Those trained are then empowered to build on their own case studies that will inform local performance benchmarks. In the case where we do not have many campaigns to study and derive that information, then a critical analysis of the ecosystem needs to be done by an informed mind to arrive at a tentative yardstick. This provides a good starting point for those looking to experiment with concepts as the results will not me measured against those of other markets whose variables are not likely to be similar to theirs.
