Symbiotic deploys and supports SugarCRM for both small and medium sized enterprises and large coporates.Sugar CRM is the world’s leading provider of commercial open source customer relationship management (CRM) software. Founded as an open source project in 2004, SugarCRM applications have been downloaded over five million times and currently serve over 500,000 users in 75 languages.
Over 5,000 customers worldwide have chosen SugarCRM’s On-Site and Cloud Computing services over lock-in based, proprietary alternatives. You can be sure you are in good and stable hands with Symbiotic and SugarCRM.

Sugar CRM  helps companies align marketing, sales, support and executive management. Marketing can manage all campaigns across channels in Sugar and feed qualified leads to the appropriate sales teams with the click of the button. Sales people receive the tools and information to prioritize and close more deals. Customer support can view customer assets and account information to better handle customer requests. And executives gain visibility into the return on investment of marketing campaigns, up-to-date sales forecasts, and customer satisfaction levels through advanced reporting functionality. Continue Reading

There are numerous proprietary and open source enterprise resource planning platforms and it is confusing for a client, whether an SME or corporate to filter through all these options with their different features and value adds.Our consultancy arm has spent a good amount of time looking at the pros and cons of the different platforms available with a view to zero in on one that we will push out to market and offer expert support. We have selected Open Bravo our CRM of choice.

Openbravo is an award-winning developer of professional open source solutions for businesses, offering the industry’s first real alternative to proprietary enterprise software. The web-based Enterprise Resource Planning (ERP) and Point of Sale (PoS) solutions, the most popular in their market, have been downloaded more than a million times and are used in over 50 countries. Continue Reading

Exposed to a user-base of over 250 million people, Facebook and other social media applications have become the leading platform for engaging users with branded games and utilities over the social network.

A large and growing portion of some of the most valuable demographics are spending more of their time and attention on Facebook and less on other channels and media. Not only are university and high-school students and teenagers fully engaged in social media but adults, professionals, and people from around the world. For example today, over 250 million people worldwide are active on Facebook each month, including 411,660 people  in Kenya.

However, most marketers lack a comprehensive understanding of the vast array of explicit and implicit marketing channels Facebook offers – many of which have changed with the “new” Facebook designs – and most of which are “viral.” Our goal here at Symbiotic is to provide an introduction to what’s possible on social media to the spectrum of marketers – from brand advertisers to volunteer grassroots evangelists. Tactics are divided into four categories: tools for guerrilla marketers, tools for advertisers, tools for application developers, and tools for webmasters.

Social media offers many ways to get the word out and enable engagement with your brand in more compelling ways than were ever before possible on the web.

SoftHack™ is an Internet penetration testing operation that we conduct for organizations upon approval and written consent.Penetration testing ; in which professional, “white hat” hackers attempt to break through an organization’s security defenses – has become a key defense weapon in today’s information systems security arsenal.

Through thorough and regular penetration testing, I. T. and security professionals like ourselves can take action to prevent true “black hat” hackers from compromising systems and exploiting proprietary information. A regular electronic intruder has to find only one hole into an organization’s computers, but a pen tester has to find them all. This is not only somewhat tedious and even boring at times, it is very important for the Bank IT team to render all help required. A malicious intruder probably does not care about such things as accidentally damaging systems, or wiping log files to hide his presence. The pen tester is trying to keep from disrupting normal business, preserve records and logs, yet still trying to move about unnoticed. That said, we will have to have not only all of the intruder techniques possible, but also understand system administration as well as corporate life in general. Continue Reading