Customer relationship management solutions (CRM) for SME’s and the Enterprise

Symbiotic deploys and supports SugarCRM for both small and medium sized enterprises and large coporates.Sugar CRM is the world’s leading provider of commercial open source customer relationship management (CRM) software. Founded as an open source project in 2004, SugarCRM applications have been downloaded over five million times and currently serve over 500,000 users in 75 languages.
Over 5,000 customers worldwide have chosen SugarCRM’s On-Site and Cloud Computing services over lock-in based, proprietary alternatives. You can be sure you are in good and stable hands with Symbiotic and SugarCRM.

Sugar CRM  helps companies align marketing, sales, support and executive management. Marketing can manage all campaigns across channels in Sugar and feed qualified leads to the appropriate sales teams with the click of the button. Sales people receive the tools and information to prioritize and close more deals. Customer support can view customer assets and account information to better handle customer requests. And executives gain visibility into the return on investment of marketing campaigns, up-to-date sales forecasts, and customer satisfaction levels through advanced reporting functionality.

Advanced Sales and Reporting Features

Sugar Professional accelerates sales cycles and helps executives make better decisions by providing the tools and information needed to keep pace in today’s market. SugarCRM® Reports and Dashboards allow users to gain real-time insight into how your company is performing across key areas. Sales Forecasts allow sales representatives and managers to gain a cleared understanding of quote attainment and reduce surprises at the end of the quarter.

Greater Control over Information

As companies grow, it becomes increasingly important to ensure the right people get access to the right information and that sensitive data is protected. Sugar Professional offers the workflow automation and team and field-level security controls that streamline the flow of information through your company while ensuring that sensitive  information is protected.

From the Cloud to Your Browser

SugarCRM is accessed through a web browser with maintenance and updates managed by Symbiotic Media. This lets you focus on your business while we take care of the rest. Offered as an annual subscription, reduces the risk inherent with traditional software purchases and allows your company to adjust usage levels based on need as well as manage your IT support costs more effectively.